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Our General, Product & Technical

Frequently asked Questions

Browse through these FAQs to find answers to commonly raised questions. If you’re a new customer of one of the services below, we encourage you to read through the relevant articles.

BRIBMAC General Queries

What types of companies do you work with?
The list of industries and types of companies we have experience with is too vast to name them all, however here’s a small sample of the type of companies that our clients of our firm:
 
• Hospitals
• Real estates
• Car Bazaar
• Schools
• Insurance
• Corporates
How can you secure my network?
There should be processes in place to encrypt and protect data to keep anyone outside the system from accessing it. This could include using two-factor authentication to help thwart data breaches.
What are your rates?
We provide our clients with a not-to-exceed cost estimate before beginning any work. No one likes surprises, so we work with our clients to understand their specific business needs and then outline our plan of action and the associated costs to implement those solutions.
How much does a consultation cost?
We are a fixed-price solution provider, who believes in providing ‘value’ to each of our clients and are committed to delivering results.
What can I expect from the initial consultation?
We’ll meet and talk it over. Just be sure to prepare as much info about your idea as possible, it will smoothen the meeting and benefit further cooperation. 
Should I create a mobile or a web app?
Both have their benefits and flaws. Mobile apps are surely more expensive but can provide you with many more data-collecting, and monetization capabilities than web applications. Progressive Web Apps are a good compromise between a mobile and a web app
How do you guarantee product quality?
We evaluate the result after every two weeks, we test our work (we conduct both development and acceptance tests), we present it to you, and we apply your feedback, so you know you get what you are paying for.

BRIBMAC Tracker

Can I switch off the vehicle in case of theft?
CORRECT. You can immediately stop the vehicle in case of theft. You can use the online platform (Mobile and Web APP) or an SMS to stop the engine.
Is my device transferrable in case the vehicle is sold or in the event of an accident?
SURE. BRIBMAC Tracker device is carefully removed and re-installed in a different vehicle or you can transfer to the new owner at an agreed fee and get a new one and your data transferred to the new vehicle and the buyers data inputted to the previous unit.
Does the Tracking system use mobile or satellite technology?
BRIBMAC Tracking system uses Mobile and Satellite technology, GSM and Global Position System communication for all communication and integration purposes.
Can I be able to monitor fuel on my vehicle?
CORRECT. BRIBMAC Tracking system can help you know when the fuel is siphoned, enables you to match fueled liters to receipts and know your vehicle consumption rate while reporting with the use of graph the whole usage for different vehicles.
In the event of an accident, is there a replay report that would assist in knowing what happened?
Yes, the historical playback which is generated by the BRIBMAC Tracking online system will show the movement of the vehicle until the time the accident occurred. BRIBMAC Tracking system gives second by second replay, and also captures events such as harsh braking and the last speed of the vehicle during the scenario from the dashboard.
What should I do in case of theft?
Immediately report to BRIBMAC company with our 24 hour support team who will guide you on the next step. Also follow the simple procedure to switch off the vehicle from your side or allow time the company to switch it off if you can have access during the distress time. Also take the next step of reporting to the nearest police station/post to get OB number which will be used for tracking.
Which browsers work well with BRIBMAC Tracking system?
BRIBMAC Tracking system works well with Google Chrome, Firefox, Opera, Safari and Internet Explorer. Latest editions preferred for efficiency.
How do I know if the tracking device has been installed?
After installation of the tracker, BRIBMAC Tracking system will immediately give you the access rights to the platform. You can access the platform through the various devices be it mobile app or web app. This will be shown by one of our technician how it works.
Since the technician knows where the device has been installed, how sure I’m I that they will not collude for a malicious act?
BRIBMAC Tracking is very careful in job segregation and vetting of employees. Different roles are assigned to different individuals. A technician will only install the tracking device and a different tracking team will handle the roles of system from access controls to administration. We have Service Legal Agreement between the client and company not forgetting our staffs who signs Confidentiality Agreement.
Can I track my vehicle outside our country?
Yes. With BRIBMAC Company, you can track the vehicle anywhere in Kenya and even beyond the borders with our versatile system which is accessible via the world wide web.
How long does it take to install a tracking device?
The installation process takes less than an hour, without any inconveniences to you and account creation approval after installation.
How long is my contract with BRIBMAC Tracking LTD?
Your contract with BRIBMAC Tracking is only terminated when you requests. The contract is on a renewal basis with a fee charged annually as per the quotation and policy approval.
How long does BRIBMAC Tracking system last
BRIBMAC Tracking system is well developed and maintained to last for long as our device unit has capability to preserve power and also guarantee from manufacturers. Maintenance of the device is minimal.
Can I access and see my reports even after months?
BRIBMAC Tracking LTD stores the data without deleting even the old one. The data is always accessible online and a client can see the reports as long as they are connected to the internet. These reports can be exported to excel, pdf, xls. Our system stores for more than 350days
What do I have to do to fit a tracking device with BRIBMAC Tracking?
Get in touch with the company through our various Social Media platforms, call our call center or make a request via contact us via this website. We are available at your request and follow up is guaranteed.
Which vehicles can be fitted with the device?
The BRIBMAC Trackers works with all types of vehicles ranging from personals, trucks, earthmovers, tankers, buses, prime movers, trailers, containers and plants and equipment.
If I lose my phone, can I be able to track my vehicle with another phone?
SURE. You are open to any platform using your own credentials from phone, laptop, tablets, or any portable devices with access to internet as our system is cross platform. All access are directed to be off after some minutes of delay or not in use for any platform.

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